Travel – Concordia Student Union

Travel

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Travel Coverage

USEFUL LINKS

Travel Health Passport
Travel Health Benefits
Travel Claims

If you are planning a trip or going on exchange outside of your home province or outside of Canada, you can make use of your Travel Plan to receive coverage for emergencies while away. The travel insurance plan is part of your CSU Health and Dental Plan benefits. Your travel coverage includes:

Hospital, physician, and other services for emergency treatment of an injury or illness while travelling outside of the province in which you reside (including international travel).
Up to $5,000,000 in travel health coverage per lifetime for 120 days per trip, with the possibility of extension in the case of student exchanges and internships*
$7,500 for trip interruption and $3,000 for trip cancellation in the event of a medical emergency or an eligible trip advisory issued by the Government of Canada for each trip taken during the coverage period.

* In terms of the Travel Benefit, students are eligible for coverage up to 120 days before the start of their exchange or internship, 120 days during the exchange or internship itself, and for an additional 120 days after its conclusion. This could result in a total of 360 days of coverage. However, you must notify Studentcare before leaving.

Here’s what we suggest you do to make the most of your coverage:

Before Your Trip

Before your trip, verify that you are receiving health coverage under the CSU Health and Dental plan by contacting Studentcare at (514) 789-8790. Inform them of your upcoming travel plans.

Students who are leaving on a recognized academic exchange or who are participating in an internship as part of their studies can benefit from travel health coverage for the duration of the exchange or internship. The Plan also includes travel health coverage for the first 120 days of their trip and for 120 days after the end of their exchange or internship.

If you are going on an exchange or study abroad, please contact the Concordia International office at (514) 848-2424 ext. 4986 regarding your Confirmation Letter, which you will need to obtain an extension of your travel insurance. This letter confirms that Concordia acknowledges your acceptance into the host university and your participation in the exchange program. The letter must contain your departure date, return date, destination and the name of the host university.

For internships, an official letter recognized by Concordia University, such as a letter from your Co-op program, or equivalent will be required to access your Travel insurance plan. Please note that an internship that is not recognized by Concordia will not benefit from extended health coverage beyond the initial 120 days of your trip.

Send your documents to 1200 McGill College Avenue, Suite 2200 by either:

Letter mail
In-person drop off
Email to the following address: service@studentcare.ca

Complete your Travel Health Passport and keep it in hand during your trip in case of an emergency.

During Your Trip

In the event of a medical emergency, please contact CanAssistance/Securian Canada. Please call 1-888-852-2419 or local at 1-514-904-4703 prior to seeking medical treatment to assess your situation and help you locate a suitable provider in your area and open a medical case to monitor your care.

It is important to contact CanAssistance/Securian Canada before seeking treatment as it can result in a 30% reduction on your eligible claim payment, or no reimbursement for the expenses that already have been incurred. This may happen if the hospital is not recognized to be duly licensed.

If you cannot contact CanAssistance/Securian Canada, please seek medical treatment immediately, and have someone contact them on your behalf as soon as possible.

CanAssistance/Securian Canada will ask you to provide general information including your name, group policy number (97180), student ID, the nature of your emergency and contact information. Their Assistance Coordinators will monitor your care until your treatment is complete.

After Your Trip

After your trip, please follow up with CanAssistance/Securian Canada through the number provided below to inform yourself for the next step based on your situation.

For more information about your travel health coverage:

For coverage information, please call CanAssistance/Securian Canada at 1-866-969-5949

For claims and medical asistance abroad, please call CanAssistance/Securian Canada 1-888-852-2419 or 1-514-904-4730 for claims

For more information, visit the Studentcare Travel webpage and read through the different sections prior to your departure so that you are aware of the details of your coverage.

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